Borrowers

Have a question? We have the answers!

• How do I apply for a home improvement loan?

  Loan applications are facilitated through your contractor. We work with select contracting businesses that have been vetted by our team. If your contractor is not enrolled in our network, they must sign up to join our network before you can apply for a loan with us or we can get you in contact with an approved contractor in our network.

  Work with your approved contractor to apply online for a home improvement loan. You can apply to see your loan offers with no impact to your credit. Your contractor will guide you through the process and go over any loan options with you.

• When will my payments begin?

  Payments will typically begin 30 days after your project has been completed and requested for funding by your contractor. This may vary based on your loan type or loan terms.

  You can set up auto-payments before your first payment due date by providing your bank information here

• How do I make a payment?

  You must first create your account to start the registration process. You can access your account information from anywhere and update your preferences and settings at any time.

  If you need your account number contact us here

  You can access your account from virtually anywhere, anytime using our mobile app or by logging into your online account here. Payment methods include electronic checks, ACH payments, Bill Pay Services, Phone Payments, US Postal Service and Express Mail. If you are having trouble making payments, please contact us at 410-401-4957 or email [email protected] and we will work with you on options offered by your lender.

  Send Checks or Money Order to:

  Launch Servicing LLC

  P.O. Box 845073

  Dallas, TX 75284-5073

  Overnight Mailing Address:

  Launch Servicing LLC

  Lockbox 845073

  1950 N. Stemmons Freeway

  Suite 5010

  Dallas TX, 75207

• How do I set up my online payment account?

  Getting started is easy. You must first create your account to start the registration process. You can access your account information from anywhere and update your preferences and settings at any time.

  If you need your account number contact us here

  Ensure your contact information is up to date. Save a tree! Enroll to get all communication and important information from us sent to you electronically and in a timely fashion.

• Who can I contact if my home improvement project is not completed properly, or my contractor is not responding to my calls?

  Need help? You’ve come to the right place. Our goal is to make managing your loan as easy as possible. YOU can:

  GIVE US A CALL at 410-401-4957

  EMAIL US:  If you are a borrower, please log into your online account, by clicking User Login, and send us a secure message through your online portal